returns
Returning Web Orders
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling).
To return an item you ordered from trudacity.com, email us at info@trudacity.com and request an RAN #(Return Authorization Number). Explain in your email why you are returning the item. Place this number BOTH inside and outside the returning box. Ship to: 25665 Hillview Court Mundelein, IL 60060. Send back the merchandise with the RAN# to ensure proper credit and faster processing. Trudacity cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials and accessories with the product. All merchandise must be returned in its original packaging and in good condition to be sold. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
Your package should be sent with a label including the following information:
Trudacity Return Center
RAN #
25665 Hillview Ct.
Mundelein, IL 60060
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
Returning Store Purchases
At trudacity, we stand behind our products. In the unfortunate event that you are not completely satisfied with your purchase, you can return the item. However, if you purchased a Ttudacity product from a retail store, please return it to the store at which you made the purchase.
