Are you interested in trudacity.com products for a fundraiser or special event? Perhaps you'd like to offer themed products for your special event? Our staff can assist you with trudacity products that best fit your needs.
Please complete the form below and someone from our staff will respond to you as soon as we possibly can within the next two business days.
Each time you purchase from trudacity.com during the shopping periods*, you will accumulate rewards that can be used toward future trudacity.com purchases.
After the current shopping period ends, you will receive TRU Rewards based on the net amount of qualifying merchandise purchases (less taxes and shipping) made at trudacity.com during that shopping period. Your TRU Rewards eCard will be emailed to the email address supplied in your account information within 20 days from the end of the shopping period.
Take advantage of the TRU Rewards you have earned by using the rewards towards a future purchase of merchandise at trudacity.com. Your rewards may be redeemed within the following 6-month redemption period. The expiration date for this redemption period will be provided in the email that delivers your Tru Rewards eCard. Once you receive the TRU Rewards eCard, the redemption code can be used anytime during the specified redemption period. You may use your TRU Rewards only once during the redemption period. It cannot be applied to past orders and must be used at time of checkout to apply.
* For shopping period: January 1st thru June 30th: Purchases made during this shopping period have a corresponding redemption period from July 1st thru December 31st. This redemption period expires at 11:59pm on December 31st.
* For shopping period: July1st thru December 31st. Purchases made during this shopping period have a corresponding redemption period from January 1st thru June 30th. This redemption period expires at 11:59pm on June 30th.
"What is the TRU Rewards Program?"
The TRU Rewards Program is a program designed to reward Trudacity customers who purchase merchandise on the trudacity.com website.
“How do I earn rewards?”
TRU Rewards members based on the net purchases of merchandise made on trudacity.com during specified earnings periods. At the end of each earnings period, a TRU Rewards e-Card based on the net purchases made during the previous specified period will be emailed to each member. Rewards may be used toward future merchandise purchases made on trudacity.com anytime during the specified redemption period; however may only be applied to one purchase during that period. The redemption code can only be used once, after that the code will no longer be valid. Any unused reward will expire at the end of the specified redemption period.
“How many times can I use my TRU Reward e-Card redemption code?”
Members may only use the TRU Rewards e-Card redemption code one time during the specified redemption period. Once the code is used, it will no longer be valid.
“When are the earning periods?”
Earnings periods are successive 6 month periods, beginning and ending as follows:
12:00AM CST January 1st – 11:59PM CST June 30th
12:00AM CST July 1st – 11:59PM CST December 31st
“How do I sign up?”
New customers are enrolled automatically when they set up an account on trudacity.com. Existing customer accounts already are enrolled in the TRU Rewards Program.
“What may I use my Rewards for?”
Rewards may be used to purchase merchandise on trudacity.com. Other exclusions may apply.
“Can I combine Rewards from multiple customer accounts?”
No. Multiple customer accounts on one site may not be combined. The Rewards are linked to your personal account and would not be recognized from another customer.
“How soon can I redeem my Rewards?”
Rewards eCards are issued within 30 days of the end of each earnings period. Rewards eCards may be used immediately upon receipt, and must be used within the 6 month period following the end of each earnings period. This is the redemption period. Redemption periods have an expiration date noted within the email that delivers the eCard.
“What do I do if I did not receive my Rewards eCard?”
Please contact info@trudacity.com if you do not receive your Rewards eCard within 30 days of the end of each earnings period.
“I accidentally deleted my eCard; can I still redeem my Rewards?”
We may be able to look up your code for only the previous earnings period ONLY if a purchase has not been made during that redemption period. If a purchase has been made then the customer will no longer be able to apply any Reward code until the next redemption period. Thus forfeiting the reward earned for that period.
“Does my Rewards eCard expire?”
Yes, your Rewards eCard does have an expiration date. Rewards eCards must be used within the 6 month period following the end of each earnings period. The expiration date is noted within the email that delivers the Rewards eCard.
“I placed an order but forgot to apply my Rewards code. Can my order be adjusted?”
No, your Rewards eCard must be redeemed at the time of purchase. We are unable to adjust previous purchases.
“May I get my Rewards back if I redeem my Rewards on a purchase and then return it?”
Yes. Upon return, Rewards will be reinstated provided your return was made in accordance with our return policy.
“I want to give my Rewards eCard to another person. Can I do that?”
No. Each Rewards eCard has a unique code which is linked to your account and is valid only for purchases made by you. You may use your Rewards eCard to purchase a gift for another person, but that person will be unable to use your Rewards eCard.
Use of the TRU Rewards Card constitutes acceptance by each Rewards Program Member ("Member") of the following Terms and Conditions and all future Terms and Conditions (collectively, the "Agreement"):
1. Rewards Program. The TRU Rewards Program, subject to the Terms and Conditions contained in this Agreement, is designed to provide trudacity.com customers with a Reward based on the net amount of their Qualifying Purchases during the Earnings Period. Qualifying purchases (less taxes & shipping) are rewarded as follows:
< $50.00 5% Off
$50.00 - $99.99 10% Off
$100.00 - $199.99 12% Off
$200.00 - $350.00 14% Off
> $350.00 15% Off
2. Enrollment. New customers are enrolled in the TRU Rewards Program and become Rewards Program Members automatically when they register for a customer account. Returning customers that have customer accounts are enrolled already in the TRU Rewards Program and are Rewards Program Members.
3. Earnings and Redemption Periods. Earnings Periods are continuous and successive six (6) month periods. The first six (6) month Earnings Period begins at 12:00am on July 01, 2016 and ends at 11:59pm on December 31, 2016. The second six (6) month Earnings Period begins at 12:00am on January 01, 2017 and ends at 11:59pm on June 30, 2017. Subsequent six (6) month Earnings Periods follow the same pattern. Redemption Periods begin upon Member receipt of their TRU Rewards eCard during a given Earnings Period and end at 11:59pm on the last day of the sixth (6th) month following the end of the related Earnings Period. For example, the Redemption Period for the first six (6) month Earnings Period will begin upon Member receipt of their TRU Rewards eCard and will end at 11:59pm on June 30th. The Redemption Period for the second six (6) month Earnings Period will begin upon Member receipt of their TRU Rewards eCard and will end at 11:59pm on December 31st. Subsequent Redemption Periods follow the same pattern.
4. Rewards, the TRU Rewards eCard, and Redemption. Rewards earned by each Member are based on the net amount of the Member’s Qualifying Purchases during the Earnings Period, less any returns or other adjustments. Rewards earned during a given Earnings Period will be calculated after the Earnings Period ends. Qualifying Purchases are purchases of merchandise made from the site during the Earnings Period. Qualifying Purchases do not include amounts paid for sales tax or other taxes or duties, or for shipping or other non-merchandise charges. Qualifying Purchases do not include amounts purchased with a TRU Rewards eCard. TRU Rewards eCards will be emailed to each Rewards Program Member address in their customer account within 30 days of the end of each Earnings Period. The redemption code for the Reward earned will be within the email that delivers the Rewards eCard. The Rewards eCard may be redeemed only on merchandise purchases from the site only during the specified Redemption Period. Rewards may not be redeemed for cash and may not be used for prior purchases. The Rewards eCard will expire at 11:59pm on last day of the Redemption Period. The expiration date is noted within the email that delivers the Rewards eCard. Rewards eCards will expire at the end of the Redemption period. TRU Rewards must be used within the redemption period and must be used on only one purchase within that period. Once the redemption code is used, it will no longer be valid. Other restrictions may apply.
5. General Terms and Conditions.
(a) Membership in the TRU Rewards Program is not transferable. Rewards eCards are not transferable and may be used only by the Member whose name is associated with the account on the eCard. Rewards earned by one Member may not be transferred to another Member. Rewards earned by one Member may not be combined with Rewards earned by another Member. Other restrictions may apply.
(b) Rewards will be earned only on the dollar amount of merchandise purchased with a credit or debit card. Rewards will not be earned on purchases made with a TRU Rewards eCard. Rewards will not be earned on the dollar amount of sales tax or other taxes or duties, or for shipping or other non-merchandise charges. For purchases made with a combination of credit card, debit card, and/or Rewards eCard, Rewards will be earned only on the dollar amount charged for merchandise on the credit card or debit card.
(c) Rewards for returns made after the end of an Earnings Period may be subject to forfeit.
(d) Rewards must be redeemed at time of purchase. Rewards may not be applied to prior purchases. All TRU Rewards e-Cards must be used within the redemption period and must be used on one purchase within that period. Once the redemption code is used, it will no longer be valid. However, any and all unused Rewards eCards balances will expire at the end of the Redemption Period.
(e) Member agrees that the TRU Rewards Program and any rewards or benefits related thereto do not create any property rights whatsoever in favor of Member.
(f) Member shall be solely responsible for maintaining accurate and up-to-date personal information in their customer account, including e-mail and billing addresses. Members may update their personal information online at the trudacity site as appropriate. Trudacity.com is not responsible for TRU Rewards eCards not received as a result of incomplete or inaccurate personal information.
(g) Trudacity, the Trudacity logos, the TRU Rewards Program, and other logos and taglines are the intellectual property of LSG Design, LLC., and may not be used by others without the express written consent of LSG Design, LLC.
(h) TRU Rewards Program Terms and Conditions are void where and to the extent prohibited by law. Any tax liability incurred in connection with the receipt or redemption of the TRU Rewards eCard is the responsibility of the Member.
(i) All Rewards amounts are in U.S. dollars.
(j) Rewards eCards which are accidentally deleted, lost or stolen will be deactivated and may be replaced ONLY in certain special circumstances. If a purchase has already been made during that Redemption period then the Rewards will be forfeited. If there has not been any purchase made during that Redemption period, then we can reactivate the code for the full amount.
6. Member Privacy. Member personal information will be handled and retained in accordance with the Trudacity Privacy Policy.
7. Modification and Termination. Trudacity may modify the TRU Rewards Program and/or this Agreement from time to time, with or without notice, at its sole discretion, and without further obligation to Members. All Trudacity decisions will be final. Updates shall be effective on the date they are posted. The most recent Terms and Conditions may be found on the trudacity.com site. LSG Design, Inc. may terminate the TRU Rewards Program at any time, with or without notice. Rewards earned but not used and not expired as of the termination date will be honored. LSG Design, Inc. reserves the right to terminate this Program or Membership in this Program at any time in its sole discretion. All LSG Design, Inc. decisions will be final.
8. Correspondence. All correspondence for the TRU Rewards Program should be addressed to:
Trudacity
Attn: Rewards Program
25 Tesler Rd. #382
Lake Zurich, IL 60047
info@trudacity.com
9. Governing Law and Arbitration. This Agreement shall be governed by and construed under the laws of the state of Illinois, without reference to conflict of law provisions. LSG Design, Inc. and Member agree that any dispute, claim or controversy arising from or relating to this Agreement or Member's participation shall be resolved by binding arbitration conducted in the County of Lake Zurich, State of Illinois. Member acknowledges and agrees that by using their Rewards eCard, Member has chosen arbitration rather than litigation to resolve any such dispute, claim or controversy, and submits to the jurisdiction of the County of Lake Zurich, Illinois for the resolution of all disputes, claims or controversies arising under this Agreement. LSG Design, Inc. and Member understand that a judgment on any arbitratal award may be entered in any court having jurisdiction. No arbitration under this Agreement shall be consolidated with any other arbitration.
10. No Warranty. LSG DESIGN, INC. AND ITS AFFILIATE ENTITIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS MAKE NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROGRAM OR ANY PRODUCTS OR SERVICES RELATED THERETO AND EXPRESSLY DISCLAIMS ANY SUCH WARRANTIES.
11. Release of Liability. MEMBER HEREBY RELEASES LSG DESIGN, INC. AND ITS AFFILIATE ENTITIES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM AND AGAINST ANY AND ALL LIABILITY ARISING FROM OR RELATING TO THE TRU REWARDS PROGRAM.
Have a comment or question about our products or services? Use the form below to contact us with your questions. Please note: in order to provide you with a prompt response, all information on this form must be provided. Your phone number is confidential; it will be used only to address your comment or concern. Submit the form below. Before you submit your comments to trudacity.com, please read our terms of use and privacy policy in legal.
Mail to us:
trudacity & co
25 Telser Rd. #382
Lake Zurich, IL 60047
Fax to us:
1-847-892-0487
Our goal is to make sure you receive your online order as quickly as possible. Most orders leave our warehouse within 2 business days of order placement. If the order needs any customization, then it will leave our warehouse within 4 business days of order placement. Large orders will receive an estimated time of delivery at order placement.
We ship via USPS Priority as well as UPS.
For UPS, we offer the following shipping options:
UPS Ground (generally 3-5 business days)
2nd Day Air®
Next Day Air®
The arrival time of your order will be the fulfillment time (2 business days or 4 business days for customization) PLUS the shipping time of the method you selected. Please note that no Saturday or Sunday delivery options are available with any of our shipping options.
We calculate your shipping rates based on the cost to ship each item by weight and size to your shipping address using the shipping method you select.
Please note that when shipping to P.O. Boxes USPS Priority will be used. At the present time, no international shipping outside of the United States is available.
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling).
To return an item you ordered from trudacity.com, email us at info@trudacity.com and request an RAN #(Return Authorization Number). Explain in your email why you are returning the item. Place this number BOTH inside and outside the returning box. Ship to: 25665 Hillview Court Mundelein, IL 60060. Send back the merchandise with the RAN# to ensure proper credit and faster processing. Trudacity cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials and accessories with the product. All merchandise must be returned in its original packaging and in good condition to be sold. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
Your package should be sent with a label including the following information:
Trudacity Return Center
RAN #
25665 Hillview Ct.
Mundelein, IL 60060
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
At trudacity, we stand behind our products. In the unfortunate event that you are not completely satisfied with your purchase, you can return the item. However, if you purchased a Ttudacity product from a retail store, please return it to the store at which you made the purchase.
trudacity & co. is more than a brand,
it is a way of life
supporting skilled artisans
We strive for fresh, creative products as we focus on supporting skilled artisans in small business, making many of our collections limited editions. We believe small business support is the strength and growth of our economy.
earth-friendly conscious
We search for quality materials to create our products. Using semi-precious stone, silver, gold, fire-polished glass, safe-metals, natural fibers, textured stone and genuine leather, many of our products are designed eco-friendly conscious.
cause-minded momentum
We realize the need to take a stand and give support to a solution for both at-risk and homeless youth across America. By purchasing any trudacity product, you will have the power to help these kids. A portion of the net proceeds from every product will be given to organizations with an initiative to support these youth.
By purchasing any trudacity product, you are helping to fund programs that benefit America’s homeless and at-risk youth. With a portion of net proceeds from each purchase, together we can create a movement to give these fragile young lives a chance for a stronger future. But only with your support. The movement starts with U.
audacity…to stand for something
voltage…to cause a “+” chain reaction
shockwave…united to rock the world
Covenant House provides Crisis Care for homeless, abandoned, abused, trafficked, exploited, at-risk children with this simple profound mission: to help them escape the streets.
Mercy Home for Boys & Girls is dedicated to providing a solution for abused, neglected, abandoned & troubled children & teens with critical, life-saving services.
Lawrence Hall Youth Services provides highly specialized and individualized care for at-risk children and adolescents with severe emotional and behavioral challenges due to trauma, abuse & neglect.
Ownership of Site; Agreement to Terms of Use
These Terms and Conditions of Use (the "Terms of Use") apply to the trudacity web site located at trudacity.com, (collectively, the "Site"). The Site is the property of LSG Design, Inc. ("trudacity"), with a principal place of business at 25 Tesler Rd. #382, Lake Zurich, IL 60047 and its licensors. This agreement is between you and LSG Design, Inc. and its subsidiaries and affiliates. You acknowledge that you have read the terms and conditions of use and that you accept the terms thereof. You agree to read these terms and conditions of use carefully before using this company web site. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the site; IF YOU DO NOT AGREE, DO NOT ACCESS OR OTHERWISE USE THE SITE. Trudacity reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use and Privacy Policies, at any time. It is your responsibility to check these Terms of Use and Privacy Policies periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use and Privacy Policies, Trudacity grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. If you are dissatisfied with the Site, its content or Terms of Use and Privacy Policies, you agree that your sole and exclusive remedy is to discontinue using the Site.
Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to trudacity, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without trudacity express prior written consent. You may use information on trudacity products and services (such as data sheets, media kits, and similar materials) purposely made available by trudacity for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents. Trudacity does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through the Site. You acknowledge that any reliance upon any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Trudacity reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Site. Trudacity does not and cannot review all materials posted to the Site by users, and trudacity is not responsible for any such materials posted by users. However, trudacity reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or government request, or to edit, refuse to post or to remove any information or materials, in whole or in part, that in trudacity sole discretion is objectionable or in violation of these Terms of Use.
Your Use of the Site
You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Trudacity reserves the right to bar any such activity. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any trudacity server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of trudacity, including any trudacity account not owned by you, to its source or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or trudacity systems or networks, or any systems or networks connected to the Site or to trudacity. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to trudacity on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of trudacity or others.
Termination of Use
Trudacity may, in its sole discretion, terminate your account or your use of the trudacity Site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Trudacity reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.
Purchases; Other Terms and Conditions
Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including, where applicable, representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service. Trudacity obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements. Prices and availability of goods and services are subject to change without notice. Trudacity may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and trudacity makes no commitment to update the materials on the Site with respect to such products and services. Trudacity reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, trudacity will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Trudacity Return Policy.
Sales Tax Policy
Because trudacity does business throughout the United States and collects and remits sales tax as required by law, trudacity also collects and remits sales tax as appropriate. Trudacity reserves the right not to sell to resellers.
Paying for Your Order
You may pay for your orders with trudacity gift certificates or major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard® and American Express®. A Sales and Discount promotional code may apply to your purchase. Generally, credit and debit cards are not charged until we either ship the item(s) to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the download of the product.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Return Policy
All sales made through the Site are subject to Trudacity Return Policy. For a complete explanation of the return policy, please click on the Returns page link.
Order Limitations
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order. Trudacity may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Trudacity also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Trudacity reserves the right to limit or prohibit sales to dealers.
Shipping
All orders placed on this site are subject to product availability and will be shipped according to trudacity shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail. Please review the Shipping page for additional information on shipping times, rates, and policies.
Accounts, Passwords and Security
If certain features or services offered on or through the Site may require you to open an account (including setting up a trudacity ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify trudacity immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by trudacity or any other user of or visitor to the Site due to someone else using your trudacity ID, password or account. You may not use anyone else's trudacity ID, password or account at any time without the express permission and consent of the holder of that trudacity ID, password or account. Trudacity cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. Trudacity may monitor your use of the Site and may freely use and disclose any information and materials received from you or collected through your use of the company web site for any lawful reason or purpose.
Privacy
Trudacity Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view the Trudacity Privacy Policy, click on the link provided. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. You acknowledge that by submitting communications to the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and trudacity other than pursuant to these Terms of Use.
Links to Other Sites and to the Trudacity Site
This Site may contain links to other independent third-party web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under trudacity control, and trudacity is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
Disclaimers
TRUDACITY DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE TRUDACITY WEB SITE, IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, TRUDACITY MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE SITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE SITE, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. TRUDACITY CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. TRUDACITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRUDACITY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TRUDACITY SHALL NOT BE LIABLE FOR THE USE OF THE SITE, INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN. TRUDACITY DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY TRUDACITY SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST TRUDACITY FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Trudacity reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
Except where prohibited by law, in no event will trudacity be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if trudacity has been advised of the possibility of such damages.
Indemnity
You agree to indemnify and hold trudacity, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against trudacity by any third party due to or arising out of or in connection with your use of the Site.
Violation of These Terms of Use
Trudacity may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Trudacity rights or property, or the rights or property of visitors to or users of the Site, including trudacity customers. Trudacity reserves the right at all times to disclose any information that trudacity deems necessary to comply with any applicable law, regulation, legal process or governmental request. Trudacity also may disclose your information when trudacity determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes. You acknowledge and agree that trudacity may preserve any transmittal or communication by you with trudacity through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or trudacity determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others or (4) protect the rights, property or personal safety of trudacity, its employees, users of or visitors to the Site, and the public. You agree that trudacity may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to trudacity, for which monetary damages would be inadequate, and you consent to trudacity obtaining any injunctive or equitable relief that trudacity deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies trudacity may have at law or in equity. You agree that trudacity may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site or (4) unexpected technical issues or problems. If trudacity does take any legal action against you as a result of your violation of these Terms of Use, trudacity will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to trudacity. You agree that trudacity will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.
Governing Law; Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Illinois without regard to its conflicts of laws provisions. You agree to the exclusive jurisdiction and venue in the state and federal courts in Lake County, Illinois and agree to and waive any objection to such personal jurisdiction or venue. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys' fees. In the event of any controversy or dispute between Trudacity and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.
Void Where Prohibited
Trudacity administers and operates the trudacity.com Site from its location in Ela Township, Illinois, USA. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. Trudacity reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
Miscellaneous
You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United States export laws and regulations. If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use shall remain in full force and effect. These Terms of Use constitute the entire agreement between you and Trudacity with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and Trudacity with respect to such use are hereby superseded and cancelled. Trudacity will not accept any counter-offers to these Terms of Use, and all such offers are hereby categorically rejected. Trudacity failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by Trudacity of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between Trudacity and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.
Trademark Information
Throughout the site trademarks are indicated by either a TM or ®. All such trademarked items are TM or ® LSG Design, Inc. Use of any trademark for commercial purposes without the prior written consent of LSG Design, Inc. may constitute trademark infringement and unfair competition in violation of federal and state laws.
Copyright Information
A copyright is a property right in an original work of authorship. Copyright is recognized in most countries of the world by statutory copyright laws. Copyright exists in the expression of an idea, but not the idea itself. Copyrightable expressions can take many forms but are usually categorized as literary, musical, dramatic, pantomime and choreography, pictorial, graphic, sculptural, computer programs, motion pictures, and sound recordings. To report claims of copyright infringement or obtain permission to use Trudacity copyrighted materials, please contact us by using the Consumer Relations or Media Contact forms provided.
Rights and Permissions
If you have any questions concerning the usage or licensing of Trudacity copyrighted materials, for example, photographs, video footage, Trudacity advertisements or other Trudacity materials, please submit your detailed request in writing. Please be sure to include any surrounding copy or text to the Trudacity material. Requests may be emailed to info@trudacity.com, faxed to Rights and Permissions at 1-847-892-0487, or mailed to LSG Design,Inc, Attention: Rights and Permissions Department, 25 Tesler Road #382, Lake Zurich, IL 60047.
Trudacity Unsolicited Idea Submission Policy
Trudacity or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Trudacity products or marketing strategies might seem similar to ideas submitted to Trudacity. So, please do not send your unsolicited ideas to Trudacity or anyone at Trudacity. If, despite our request that you not send us your ideas, you still send them, then regardless of what your letter says, the following terms shall apply to your idea submission.
TERMS OF IDEA SUBMISSION
You agree that: (1) your ideas will automatically become the property of Trudacity, without compensation to you and (2) Trudacity can use the ideas for any purpose and in any way, even give them to others.
PRODUCT FEEDBACK
Trudacity does, however, welcome your feedback regarding many areas of Trudacity existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us using the form found on the Contact Us link. Please provide only specific feedback on Trudacity existing products; do not include any ideas that Trudacity policy will not permit it to accept or consider. It's just one more way that Trudacity can learn how to best satisfy your needs. The information contained in this web site is subject to change without notice. ©2014 Trudacity.com is a division of LSG Design, Inc. All Rights Reserved.
Protecting your privacy is important to Trudacity. We strive to keep your personal information confidential. By ensuring that you are aware of and understand Trudacity Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information
Trudacity collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up-to-date on the latest product announcements, promotions, special offers, and other information we think you'd like to hear about. Moreover, we may collect your billing and shipping information for processing an online purchase.
How we collect personal information
We collect information about you in several ways. For example, we ask for your contact information when you correspond with us or ask to be included in an email mailing list. We collect and store the information you provide in a secure database.
When we disclose personal information
Your personal information may be shared with other companies that Trudacity works with to help us provide products and services to you. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies. Trudacity will not obtain your consent before disclosing your information to third parties. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we protect your personal information
Trudacity places safeguards to protect against the loss, misuse, unauthorized access and alteration of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.
Access to your personal information
You always have access to the information we have about you. If you would like to review other personal information that Trudacity may have about you, email us at info@trudacity.com.
Collecting other personal information
When you browse the Trudacity web site, you are able to do so anonymously. Generally, we don't collect personal information when you browse -- not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using. Like many web sites, Trudacity web site uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better. In some of our email to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
Our company-wide commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Trudacity employee. Trudacity does not knowingly solicit personal information from children or send them requests for personal information. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner. Trudacity Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. Please contact info@trudacity.com to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints about privacy.
